專任師資 – 韓明娟

	教師姓名	韓明娟(Han Ming-Chuan)
	職稱	副教授
	學歷	台灣科技大學企業管理系博士
	專長	航空票務管理、領隊導遊實務、服務管理、客戶抱怨、觀餐旅從業人員職能分析
	可教授領域	1. 企業社會責任與綠色人力資源管理整合 2. 服務管理、情緒勞動與員工福祉 3. 顧客體驗經營與正向心理資本 4. 觀光產業綠色服務行為與綠色創造力 5. 觀光系大學生職涯輔導、建構與就業力 6. 航空票務與領隊導遊實務
	研究室	M503
	電話	(02)2236-8225轉分機63471
	E-mail	han73@mail.shu.edu.tw
	學術研究

中英文期刊論文共15篇(2014~2025)

1. Han, M. C., & Hwang, P. C. (2025.11 .25 Accepted). Career Crafting for Personal Brand Equity: Optimizing Sustainability and Prosocial Behaviors with Development I-Deals. Career Development International, 20251125 Accepted. 本人為通訊作者。https://doi.org/10.1108/CDI-03-2025-0121 Published: 16 January 2026
2. Hwang, P. C., & Han, M. C. (2025). Vitalizing to learn for service proactivity: Not all forms of organizational support are equal. Journal of Hospitality & Tourism Research, 49(1), 72-83. 本人為通訊作者.文章連結： https://doi.org/10.1177/10963480231168680
3. Han, M. C., & Hwang, P. C. (2023). Does future work self benefit everyone equally? The moderating role of organizational support for development. Journal of Career Development, 50(3), 503-518. 本人為第一作者及通訊作者.文章連結：https://doi.org/10.1177/08948453221113810
4. Han, M. C., & Hwang, P. C. (2021).Crafting job and leisure activities when you are overqualified. Journal of Hospitality and Tourism Management, 48,146-154. 本人為第一作者.文章連結： https://doi.org/10.1016/j.jhtm.2021.05.017
5. Han, M. C., & Hwang, P. C. (2021). Who will survive workplace ostracism? Career calling among hotel employees. Journal of Hospitality and Tourism Management, 49,164-171.本人為第一作者、通訊作者. 文章連結：https://doi.org/10.1016/j.jhtm.2021.09.006
6. Han, M. C., & Hwang, P. C. (2019). How leader secure-base support facilitates hotel employees’ promotive and prohibitive voices: Moderating role of regulatory foci. International Journal of Contemporary Hospitality Management, 31(4),1666-1683.本人為第一作者.文章連結： https://doi.org/10.1108/IJCHM-02-2018-0103
7. Hwang, P. C., & Han, M. C. (2019). Does psychological capital make employees more fit to smile? The moderating role of customer-caused stressors in view of JD-R theory. International Journal of Hospitality Management, 77, 396-404. 本人為通訊作者.文章連結： https://doi.org/10.1016/j.ijhm.2018.08.003
8. Pin-Chyuan Hwang, Ming-Chuan Han, Su-Fen Chiu (2015, Aug). Role Breadth Self-Efficacy and Foci of Proactive Behavior: Moderating Role of Collective, Relational, and Individual Self-Concept. The Journal of Psychology: Interdisciplinary and Applied (SSCI), 149(8), 846-865. 文章連結： https://www.tandfonline.com/doi/abs/10.1080/00223980.2014.985284
9. 韓明娟, 黃品全,王堅楚（2017年08月）。航空公司人員的顧客關聯社會壓力源及其心理資本。休憩管理研究期刊，14(1), 1-14。本人為第一作者。文章結: https://www.airitilibrary.com/Article/Detail/P20151002001-201708-201803060007-201803060007-1-14
10. 韓明娟,黃品全（2017年08月）。生氣勃勃而後建言獻策：從情境強度理論談安全基礎領導支持的調節效果。觀光休閒學報 (TSSCI)，23(2), 189-210。本人為第一作者。文章連結: https://www.airitilibrary.com/Article/Detail/10255273-201706-201709200003-201709200003-189-210
11. 黃品全, 韓明娟（2015年06月）。顧客導向、工作投入與顧客焦點建言：挑戰、妨礙型壓力源之調節效果。人力資源管理學報(TSSCI)，15(2), 1-24。文章結: https://www.airitilibrary.com/Article/Detail/10265309-201506-201508060028-201508060028-1-24
12. 韓明娟,黃品全（2014年08月）。服務人員的顧客情感承諾:群體層面加上個人層面自我概念的調節作用。組織與管理(TSSCI)，7(2), 51-79。本人為第一作者、通訊作者。文章連結: https://om.taom.org.tw/download.php?dir=paper_content&filename=7f43cee02aac60823446d02207e71540.pdf&title=20140802
13. 黃品全,韓明娟（2014年03月）。壓力源與積極顧客服務表現:角色寬度自我效能及社會交換知覺之調節式中介模型。人力資源管理學報(TSSCI)，14(1), 1-22。文章連結： https://www.airitilibrary.com/Article/Detail/10265309-201403-201404020001-201404020001-1-22
14. 黃品全、韓明娟（2014年02月）。顧客承諾與情緒勞務之關係：情感承諾的調節作用。組織與管理(TSSCI)，7(1),83-114。文章連結: https://om.taom.org.tw/download.php?dir=paper_content&filename=e74dfe290022cef6f6d2c7d4c140cbc5.pdf&title=20140203
15. 韓明娟, 黃品全, 王堅楚（2014年01月）。不當督導對旅館服務人員情緒耗竭與服務導向組織公民行為之影響：政治技能之調節效果。休憩管理研究,1卷1期 (2014/04) Pp. 51-62 1(1), 51-62。本人為第一作者。文章連結： https://www.airitilibrary.com/Article/Detail/P20151002001-201404-201510050017-201510050017-51-62

研討會論文共19篇(2013~2025)

Ming-Chuan Han, Pin-Chyuan Hwang (2025, Mar). The Trickle-Down Effects of Supervisors’ Green Advocacy on Employees’ Work and Life in the Hospitality Industry. 10th International Conference on Business and Social Sciences (ICBASS), March 26-28, 2025 In Kyoto Japan. 本人為第一作者、通訊作者.
Pin-Chyuan Hwang, Ming-Chuan Han (2025, Mar). The Role of Playful Work Design and Psychological Capital for Service Excellence. 10th International Conference on Business and Social Sciences (ICBASS), March 26-28, 2025 In Kyoto Japan.
Ming-Chuan Han, Pin-Chyuan Hwang (2024, Mar). Linking University Students’ Career goal and Career Construction: The Mediating Role of Career Aspiration. International Conference on Business, Economics, Finance and Management (BREFM), March 27-29, 2024 Kyoto.本人為第一作者、通訊作者.
Pin-Chyuan Hwang, Ming-Chuan Han (2024, Mar). Developing a Career to Enhance Personal Brand Equity. International Conference on Business, Economics, Finance and Management (BREFM), March 27-29, 2024 Kyoto.
Ling-Yu Hung, Ming-Chuan Han (2023, Jul). The relationship between career calling, adolescent–parent career congruence, and employability among tourism university students. The International Conference on Business and Social Science (ICBASS), July 12-14, 2023 Osaka.
Ming-Chuan Han, Pin-Chyuan Hwang (2023, Jul). Daily Service stressors and recovery approach: The Moderating Role of Paradox Mindset. The International Conference on Business and Social Science (ICBASS), July 12-14, 2023 Osaka. 本人為第一作者、通訊作者.
Pin-Chyuan Hwang, Ming-Chuan Han (2023, Jul). Linking Customer-Oriented Perspective Taking With Creative Process Engagement：The Moderating Role of Creativity-Oriented High-Performance Work Systems. 2023 ICBASS The 7th International Conference on Business and Social Science July 12-14, 2023 Osaka, July 12-14, 2023 Osaka.
Han, M.-C., & Hwang, P.-C. (2019, Aug). The effects of organization support for development on future work self and career engagement. International Conference on Hospitality, Tourism, and Sports Management (HTSM), Osaka International House Foundation, Osaka, Japan. MOST 107-2410-H-346-004. 本人為第一作者、通訊作者.
Hwang, P.-C., & Han, M.-C. (2019, Aug). Idiosyncratic deals and hotel employees’ career development: The moderating role of job crafting. International Conference on Hospitality, Tourism, and Sports Management (HTSM), Osaka International House Foundation, Osaka, Japan.
Ming-Chuan Han, Pin-Chyuan Hwang (2018, Aug). The mediating role of job crafting in the relation between moqi with the supervisor and thriving. Multidisciplinary Academic Conference presented at Transport, Tourism and Sport Science (AC-TTSS), 470-476. MOST 106-2410-H-346-007. 本人為第一作者、通訊作者.
Pin-Chyuan Hwang, Ming-Chuan Han (2018, Aug). Linking protean career orientation to job crafting in hotel work settings: The moderating role of idiosyncratic Deals. International Conference on Hospitality, Tourism, and Sports Management (HTSM), Management, WASEDA University, Tokyo. MOST 106-2410-H-128-026.
Ming-Chuan Han, Pin-Chyuan Hwang (2017, Aug). The effects of airline employees’ customer-related social stressors on pre-quitting and sabotage behaviors: The moderating role of psychological capital. 2017 International Conference on Hospitality, Tourism, and Sports Management, Tokyo, Japan. 本人為第一作者、通訊作者.
Pin-Chyuan Hwang, Ming-Chuan Han (2017, Aug). The mediating role of psychological capital in the relationship between leader secure-base support and hotel employees’ proactive customer service performance. 2017 International Conference on Hospitality, Tourism, and Sports Management, Tokyo, Japan.
林幸劭, 韓明娟, 莊淳寭, 張沛瑄, 林良達, & 游雅文（2018年04月）。大學生自助旅行之新奇感、體驗價值對遊後滿意度之研究。2018銘傳大學觀光國際研究會-觀光產業前瞻議題與發展策略，台北。本人為通訊作者。
黃品全,韓明娟,黃智宏（2016年07月）。道德意識、顧客壓力源與服務表現的關係。2016餐旅觀光管理暨產業發展學術研討會，台北，台灣。本人為通訊作者。
林家琪,李明儒,韓明娟（2016年05月）。民宿顧客知覺價值與住宿體驗對顧客忠誠度影響之初探-以澎湖好客民宿為例。2016海洋觀光暨運動休閒產業國際學術研討會，澎湖，台灣。
韓明娟,于錫亮,朱盈蒨,黃碧純（2016年05月）。澎湖地區志工旅遊與社區意象創作之研究。2016海洋觀光暨運動休閒產業國際學術研討會，澎湖，台灣。本人為第一作者、通訊作者。
黃品全,韓明娟,黃晏愉（2016年05月）。旅館人員核心自我評價與工作雕琢之關係。2016餐旅觀光管理暨產業發展學術研討會，台北，台灣。
黃品全,韓明娟（2013年03月）。客服人員顧客情感承諾與情緒勞務關係之研究：以社會、經濟交換為中介。2013銘傳觀光國際研討會，台北,台灣。